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What NOT to say to a buyer when your home is being shown!


The door bell rings, you grasp the knob, and throw one last glance around. As your daughter quickly puts the vacuum cleaner away, you open the door with a big smile. There stands an agent, with buyers.

“Hi! ... How are you?... Come In."

Those are probably the last three unsolicited comments that should pass your lips for the remainder of the visit. The real estate field is littered with stories of potential sales that were killed by sellers who inadvertently uttered the wrong thing.

Before continuing, you should understand that the types of 'better left unsaid' things discussed here have nothing to do with the "Seller's Disclosure" Addendum, or hiding anything from a potential buyer. To the contrary, all of the suggested "DON'T SAY IT!" topics presented here are based on personal preferences. Being human, sellers often find it difficult, if not impossible, to keep from offering opinions or information that they think makes them appear “credible” to the buyer. Without knowing the life's experiences and propensities of each buyer you see, how can you keep from opening your mouth and inserting your foot?

Please don’t talk about …

Please do not OFFER the following statements as the reason you are selling:

 

If you get the distinctive impression that everything you say to a potential buyer could get you into trouble down the road … then you have correctly interpreted this article. Since you are under contract with a real estate agency, the best course is to make yourself scarce after the greeting. In fact, a good course of action might be to say:

“Please take your time viewing my home. And if I do not see you before you leave, thank you for coming. You’ll have to excuse me, but: (important phone call, helping kids with project, deadline at work, etc.)

This extricates you from a potential “foot-in-mouth” encounter later, and does not make you appear to be avoiding the buyers' questions.

These are examples of things you should not say to buyers while your home is being shown by an agent.  Although not this list does not cover all the items, it should give you an idea of statements you should try and stay away from.


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