The Residential Tenancies Act (RTA) of January 2007 - Frequently Asked Questions about
the new law that was recently implemented in Ontario regarding
the Landlord and Tenant Board
(the RTA) came into effect on January 31, 2007. The RTA sets the rules for most residential rental housing in Ontario. The previous legislation, known as the Tenant Protection Act, (TPA) is no longer in effect. Read more about
The Residential Tenancies Act The Residential Tenancies Act here in Ontario
The Landlord and Tenant Board’s role is to provide information about the RTA and to resolve disputes between most residential landlords and tenants. The Ontario Rental Housing Tribunal is now known as the Landlord and Tenant Board.
Browse to the government site to find
All the forms and information regarding the law for landlords and tenants
Mississauga - Central Regional Office
3 Robert Speck Parkway, Suite 520
Mississauga, Ontario L4Z 2G5
Fax No. 905-279-7286 or 1-888-322-2841
You can call the
Landlord and Tenant Board (the Board) at 416-645-8080 from within the Toronto calling area, or toll-free at 1-888-332-3234 from outside Toronto, and speak to one of our Customer Service Representatives.
This section gives answers to the most common questions
received by the Landlord and Tenant Board in Ontario. I
hope you find the answer to all of your Ontario residential
tenancy questions on this page. If
me an email and I would be happy to help you!
the Board and the
Residential Tenancies Act
What does the Landlord and Tenant Board do?
Who is covered by the
Act, 2006 (the Act)? How can I talk to someone about the Act?
Where can I get a copy of the
Tenancies Act (the Act)? Where can I get copies of the Landlord and
Tenant Board’s forms and brochures?
Can a landlord ask a person applying for a
rental unit to provide information about their
income, credit references and rental history?
Do landlords and tenants have to have a written
lease or tenancy agreement?
What information should be included in a tenancy
Can I get a lease or rental application from
the Landlord and Tenant Board?
What information does a landlord have to give
to a new tenant?
Can a landlord charge a person a deposit or
a fee for allowing them to rent a unit?
Can the landlord refuse to rent to a person
if they have a pet?
Rights and Responsibilities
Who is responsible for maintaining the unit?
Can a tenant withhold rent because their landlord
isn’t properly maintaining their building
What should a tenant do if repairs are needed
to their building or unit?
Can a tenant pay their rent to the Board if
their landlord isn’t properly maintaining
their building or unit?
Who is responsible for snow removal?
Who is responsible for garbage removal?
When does a landlord have to turn the heat
on? What temperature does my landlord have
to keep my apartment at?
What can a tenant do if their landlord does
not turn on the heat?
When does the landlord have to turn on the
air conditioning? What is the earliest that
it can be turned off?
Does a landlord have to renovate a rental unit
before a tenant moves in? Or, renovate it
after the tenant has lived there a couple of years?
the Tenant’s Unit
Can the landlord enter a tenant’s unit?
Can a tenant refuse to let the landlord in
if the landlord wants to enter their unit?
What can happen if a landlord enters a unit
Can a tenant change the locks?
Can the landlord change the locks?
How is the rent on a rental unit decided?
How often can my rent be increased?
How much can a landlord legally increase the
rent this year?
Does a landlord have to notify a tenant of
a rent increase?
Does a landlord have to give rent receipts?
What information must be provided in a receipt?
When is rent considered late?
If a tenant is late with their rent, what can
the landlord do?
Deposits and Other Charges
Can a landlord charge a person a deposit or
a fee to rent a unit?
Can a landlord ask a tenant to pay money to
update their rent deposit?
Does a landlord have to pay interest if a rent
deposit is collected?
Can a landlord ask for a deposit for keys?
Can the landlord charge for additional or replacement
If the landlord changes the locks, can the
landlord charge the tenant for the new keys?
Can the landlord charge the tenant a damage
Can a landlord charge a fee if a tenant’s
rent cheque is returned NSF?
Ending A Tenancy
a Tenant Can End a Tenancy
How much notice does a tenant have to give
if they want to move out?
Can a tenant break a lease?
What is the difference between assigning and
subletting a unit?
How can a tenant sublet their unit?
What happens if a tenant assigns or sublets
their unit without the landlord’s consent?
a Landlord Can Evict a Tenant
What is the process for evicting a tenant?
Can a tenant be evicted without a hearing?
Can a tenant be evicted in the winter?
For what reasons can a landlord evict a tenant?
Can a landlord evict a tenant for having a
Can a tenant be evicted for having a roommate?
Can a tenant be evicted if the landlord wants
to use the unit themselves?
Can a tenant be evicted if the landlord sells
the house and the purchaser wants to move in?
Can a tenant be evicted for something that
their roommate or a guest they allow into the
rental unit does?
What can a tenant do if the landlord gives
them a Notice of Termination?
If the tenant didn’t give notice that
they were leaving, but the landlord believes the
tenant has left the rental unit – can the
landlord change the locks and re-rent the unit?
What can a landlord do with property that is
left in the unit after the tenant has moved out
or been evicted?
to the Board
How can I file an application with the Board?
How much does an application cost?
How can I pay for an application?
How will I know if an application has been
filed against me?
What can I do if an application is filed against
If the landlord files an eviction application
about non-payment of rent, can a tenant stop the
eviction process before the hearing?
at the Board
What happens at a hearing?
What issues can a tenant raise at a hearing
of a landlord’s application based on non-payment
Do I need a lawyer or agent?
Does the Board supply an interpreter at
Can I ask someone else to go to the hearing
in my place?
What if the hearing date is not good for
me – can I have it moved to another day?
What happens if I am late for my hearing?
What happens if I do not attend my hearing?
Does the Board always hold a hearing to
resolve an application?
How do I find out about the decision on my
If I don’t agree with the decision that
is made, is there anything that I can do?
What is an ex parte order and how can it be
What can be done if the landlord or tenant
refuses to pay the other any money they were ordered
to pay by the Board?
What can a landlord do if the tenant does not
move out of the unit by the date set out in the
If you have any other questions or concerns that are not addressed on this
page, please feel free to contact
me via email anytime
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